Privacy Policy

01. Introduction & Scope

Welcome to Customer Care Appliance Repair ("we," "our," or "us"), operating the website located at https://customercarerepaircenter.com. We provide independent, out-of-warranty doorstep home appliance repair services across Delhi NCR, India.

We are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how it is used, how we safeguard your data, and your privacy rights under applicable data protection laws.

02. Information We Collect

We collect personal information that you voluntarily provide to us when scheduling a repair service, contacting customer support, or submitting an online enquiry form. This may include:

• Contact Information: Full name, phone number, and email address.
• Service Address: Street address, locality, city (Delhi, Noida, Gurugram, Ghaziabad, Faridabad), and PIN code.
• Appliance Information: Brand, model, appliance category (Washing Machine, Refrigerator, AC, Microwave, TV), and description of the malfunction.
• Communication Logs: Records of telephone calls, WhatsApp communications, and customer service email exchanges.
• Automated Device & Technical Data: IP address, browser type, operating system, referring URLs, and interaction data collected automatically via log files and analytics tags.

03. How We Use Your Information

We process your personal information strictly for legitimate business purposes:

• To dispatch verified technicians to your address for inspection and doorstep repair.
• To contact you for appointment confirmations, repair estimates, and service warranty follow-ups.
• To process invoices and payments upon completion of service.
• To detect, prevent, and address technical issues or fraudulent service requests.
• To measure website performance, optimize user experience, and comply with statutory obligations.

05. Information Sharing & Disclosure

We do not sell, rent, or trade your personal data. Your information is shared only under strict operational confidentiality:

• Assigned Technicians: Contact and address details are provided to the technician scheduled to perform your repair.
• Service Providers: Cloud hosting, database recording, and SMS/WhatsApp notification partners who assist our operational delivery.
• Legal Requirements: If required by law, court order, or governmental authority under the laws of India.

06. Data Security & Retention

We implement robust technical and administrative security measures to protect your personal information against unauthorized access, loss, or misuse. We retain personal service records only for the duration necessary to satisfy service warranties, tax obligations, and dispute resolutions.

07. Your Rights & Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete contact information.
• Request deletion of your data from our customer service records.
• Opt out of promotional communications at any time.